We've created this helpful Frequently Asked
Qeustions (FAQ) page to answer our most common
inquiries. You can ask us questions through
logging
in to your account or by sending us an eMail.
eMail
Our Core Competency is Web Hosting.
If you own a domain you need a place
to put the site so that when people
go to see it or send email to it everything
works. This is what we do.
Features
We offer a certain amount of space for
you to put your website. That could be
any where from 100 Megabytes on up. There
are also other things that come with your
website:
Throughput
This is a measure of how much is being
uploaded and downloaded from your
site, total, per month. Usually this
will not be a problem for new sites
since not many people know about them
yet, but if you have a busy site and
you want to transfer it to us you
should find out from your current
host how much throughput (bandwidth)
you are using now. Once you have an
account with us you can see how much
you have used so far on your Control
Panel (see CPanel).
Username: xdemo
Password: xdemo
CPanel
To make it easier for you to make
your site work we have installed CPanel
software. This is the best one we’ve
found so far. You get to this web
page by going to www.yourdomain.com/cpanel
or www.yourwebsite.com:2082 with your
web browser. It will prompt you for
the username and password you received
in your welcome email. Once your in
it’s pretty easy to use from there,
but if you are still having difficulties
click on the link at the bottom left
that says Documentation Click to View
and it will open a page with help
files.
eMail
You can manage your eMail from your
CPanel (see CPanel).
To access your Web Mail you can go
to www.yourdomain.com/webmail or www.yourdomain.com:2095.
This will then prompt you for your
username, which is your full eMail
address (you@yourdomain.com), and
your password, which you setup in
CPanel under mail. If you haven’t
setup any mail accounts or you will
only have one email your username
is the same as your CPanel username
and the password is also the same
as your CPanel password.
POP3
- If you want to use an eMail client
(Outlook, OE, Eudora, etc.) to check
your eMail you will need this information:
Incoming Mail Server (POP3): mail.yourdomain.com;
Outgoing Mail Server (SMTP): mail.yourdomain.com;
Username: youremail@yourdomain.com
or your CPanel username; Password:
The one you setup in CPanel or your
CPanel password.
Catchall
- If you want to use an eMail client
(Outlook, OE, Eudora, etc.) to check
your eMail you will need this information:
Incoming Mail Server (POP3): mail.yourdomain.com;
Outgoing Mail Server (SMTP): mail.yourdomain.com;
Username: youremail@yourdomain.com
or your CPanel username; Password:
The one you setup in CPanel or your
CPanel password.
Scripts
What are scripts? They are premade pieces
of websites that you can add on to your
own. For example we offer Image Magick,
which is an image/gallery management
script (in PHP). You can install this
on your domain (preferably in a subfolder)
and put a link to it on your page. When
people click on the link they will see
the gallery, which is already made,
and the only thing you need to do is
upload the pictures. Well, it’s a little
more complicated than that, but Image
Magick has a great tutorial on how to
use it. The best part is it’s free.
You can see a list of our scripts here.
FTP
This is how you upload your site. You
can use many methods to do this. You can
download an FTP client program, use the
web based FTP from your CPanel (is there
anything it doesn’t do?), or you can use
Internet Explorer.
If you haven’t done this before we suggest
starting with Internet Explorer. You would
type ftp://www.yourdomain.com or ftp.yourdomain.com
into the browser to open the FTP. It will
then open a warning telling you about
some of the rules and settings of the
server. Click OK to close that. Then from
the File menu at the top click on Login
As… and type in your username and password
you setup in CPanel or your CPanel username
& password if you have not. Then you
will see a list of folders on your website.
People can only see the files in the public_htm
folder so put your website there. You
can do this either by using Copy &
Paste or Drag & Drop with your mouse.
FrontPage
You need to make sure that FrontPage extensions
are installed on your site. You can find
this out from your CPanel by clicking
on the FrontPage Extensions link. To use
them you need to have your ftp info use
ftp.yourdomain.com to upload to. If you
need help refer to the help provided by
Microsoft.
DNS (Move
your site to us)
This is the most difficult part for most
people to understand about Web Hosting.
We’ll break it down real simple so even
we can understand it. We need to explain
a few things first:
Everything on the Internet has an IP
address. It’s how the computers know
where things are. Web Pages have IPs,
your computer when it connects to the
Internet has an IP, and everything on
the Internet has an IP.
When your computer logs onto the Internet
it connects to a DNS server. When you
type a web page into your browser, www.askrooster.com
for example, your computer asks the
DNS server where this site is and the
DNS server usually responds with an
IP address saying it’s there and then
your computer asks whatever is at that
IP address for the website called www.askrooster.com.
That being said now we can get to how
your site works.
When you register your domain your Domain
Registrar will assign 2 DNS servers (possibly
more) to your domain. These servers are
where your site is at until you change
them by making a request to your registrar
or login to your account with them and
make the change yourself. So when you
type your domain into your browser your
computer will be sent to these 2 DNS servers
to find your domain.
Your
DNS
For you to host your site with us you
need to contact your registrar (or login
to your account there) and change your
DNS servers to ns1.askrooster.com &
ns2.askrooster.com. After you make this
change it can take up to 72 hours (possibly
more) for the rest of the DNS servers
to notice the change. Also if you’ve
been to your site before your computer
might still "remember" the
old location of your site until you
clear out your browser’s history. So
if you don’t see our default page right
away you will have a good idea why.
Once you can see the default page you
can upload your site (see FTP).
If you have an account with us we sent
you information on how to access the
client area. To get there click on the
Login link on the main page and you’ll
be brought to the Login
Page. Once you’ve logged in you
can view your past billing, current
invoices, your billing information,
and create trouble tickets.
You can register domains by going to
our domain registration website. Click
on the domain
registration link at the bottom
of all our pages.
Transfers
You can transfer your domain to our
registration service for a really great
price and it adds 1 year to your current
registration. Try us.
To transfer a .com, .net, or .info domain
name you will need to make a request
to our registration service to transfer
your domain. We will then send you a
confirmation eMail to make sure you
want to transfer the domain to us. Then
we send a request to your registrar
to transfer your domain to us. Your
registrar will send you a confirmation
eMail to make sure you want to transfer
the domain away from them. Once this
is answered your domain should transfer
to us within the next 72 hours.
Transferring .org & .biz domains are
almost the same as above except you
need to obtain a transfer code from
your current registrar to enter into
our transfer form. This code has also
been called a transfer secret, secret
code, passcode, and anything else registrars
can do to make it confusing enough so
you won’t transfer your domains to someone
else.
TLDs
Remember DNS servers (see DNS)? What
if they don’t know where www.askrooster.com
is (it is a BIG internet)? Well, then
it looks at the domain name to find
out what the root of it is. Let’s break
a domain name down shall we?
So your DNS server would go to ask the
Root Server for the .com root where
is www.askrooster.com? And it would
answer because it knows where all the
.com domains are.
When you register a domain you have
a lot of options now check them out:
.com, .net, .org, .info, .biz, & .name
are all available to anyone. Others
generic Top Level Domains (TLD) include
.aero, .coop, .museum, & .pro and they
have some restrictions placed on them.
2 letter TLDs (.tv, .ws, .cc, etc.)
are assigned to countries and they have
the right to resell them to whomever
they want. Some examples are United
States (.us), Canada (.ca), Tuvalu (.tv),
Western Samoa (.ws), Cocos Islands (.cc),
and even England (.uk). For a complete
list click
here.
We allow other people to resell some
of our services. You can resell our
shared web hosting, our domain registration,
and even work with us on web design.
You will have to contact us by eMail
or use our Contact
Form to setup an account.
Reseller
Features
You will be able to offer your customers
all of the features we offer our customers
plus you can add branding so you have
your face on the merchandise and not ours.
WHM
We offer the Web Hosting Manager that
will help you manage your hosting service.
WHMA
You can also purchase the WHMA billing
system to handle all of your payment transactions,
website provisioning, trouble tickets,
and accounting.
We have an affiliate program where you
can refer people to our services and
you will receive a commission for them.
Affiliation
Sign-Up.
Want to be your own Web Host? Or would
you just like a server on the Internet
to play with? We can help, just drop
us an eMail
or use our Contact
Form telling us what you’re looking
for and we’ll set it all up.
We suggest you fill out a trouble ticket
from the Client Area (see Client
Area). If you can’t get access to
the client area, fill out the Contact
Form on the contact
page.
We backup all our servers on a daily basis.
If one of our servers goes down we can bring
another up with your content so that nothing
gets lost. get your own server
We have a highly trained staff of technicians
that are ready to assist you. You can contact
them by the form on the contact
page or you can login to your client
area and fill out a trouble ticket. login
We've created this helpful Frequently Asked
Qeustions (FAQ) page to answer our most common
inquiries. You can ask us questions through
